Privacy Policy

1. Who we are

FreeMarket is operated by [Operator name — to be updated]. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number — to be inserted]. For privacy queries, contact us at [privacy email address — to be inserted].

2. Data we collect

• Account details:Email address and name provided by registered sellers.
• Listing content:Property details, photos, and documents uploaded by sellers.
• Contact forms:Name, email, phone, and message provided by buyers when contacting a seller.
• Technical data:IP addresses and server logs for security and fraud prevention.
• Cookies:See our Cookie Policy.

3. Lawful basis for processing

• Contract performance — processing seller account data and listings to deliver the service.
• Consent — optional analytics cookies; buyer contact form submissions.
• Legitimate interests — security monitoring, fraud prevention, and IP logging.

4. How we use your data

Seller contact details are never displayed publicly on the platform. Buyer contact form submissions are relayed to the relevant seller by email and stored securely for 12 months. Listing content is displayed publicly for the duration of the listing.

5. Retention

• Account data is retained while the account is active.
• Listing data is retained for historical reference after sale or expiry, unless the seller requests deletion.
• Contact form submissions are deleted after 12 months.
• Server logs are retained for 90 days.

6. Third parties

We use the following third-party services, each of which processes data in accordance with their own privacy policies: Stripe (payments), Resend (transactional email), Cloudflare (storage, DNS, security), Neon (database hosting), Vercel (application hosting), getAddress.io (postcode lookup), Mapbox (maps).

7. Your rights

Under UK GDPR you have the right to: access your data, have inaccuracies corrected, request erasure, restrict processing, receive your data in a portable format, and object to processing based on legitimate interests. To exercise any of these rights, contact us at [privacy email — to be inserted].

8. Complaints

You have the right to lodge a complaint with the ICO at ico.org.uk.